You can use your RBS Bankline account to make payments with Comma, via your desktop.

Types of payment supported

Payment type


RBS Bankline with Comma Wallet enabled

Bulk payments

Single payments

Faster Payments

Single Future Dated Payment

Bulk Future Dated Payments

Known limitations

  • You will need to set up Open Banking Third Party Provider permissions in Bankline. For instructions, please see here

  • Does not allow Bulk Future Dated Payments (FDPs).

  • £1,000,000 single payment limit

  • There is an on going issue with Bulk Payments where Natwest state you do not have the relevant permissions to make the payment. We are working with Natwest with this issue and a fix is coming!

How to cancel a Future dated payment

  1. If you want to cancel a payment that is in a 'Future Dated' status you will need to clear the authorisation first

  2. To do this you need to search for the payment and select 'Clear authorisation' then confirm

  3. Once you select 'Confirm' you will need to confirm this with your Smartcard by following the on-screen instructions

  4. After the authorisation has been cleared you can then cancel the payment by selecting 'Cancel payment'

Need help connecting? Check out our guide here.

Still struggling? Get in touch and one of our support team will be happy to help!

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