You can use your NatWest Bankline account to make payments with Comma, via your desktop.

Types of payment supported

Payment type


NatWest Bankline with Comma Wallet enabled

Bulk payments

✅ - Max 25 payees

Single payments

Faster payments

Single Future Dated Payment

✅ - up to 180 days

✅ - up to 180 days

Bulk Future Dated Payments

✅ - up to 180 days

Known limitations

  • You will need to approve the payments directly in NatWest Bankline after you have initiated the payments and been returned to Comma.

  • A maximum of 25 payees per bulk payment - Comma will split your payment run to cater for this requirement.

  • You will need to set up Open Banking Third Party Provider permissions in Bankline. For instructions, please see the video at the bottom of this page, and this NatWest article for more guidance.

  • £1,000,000 single payment limit

  • There is an on going issue with Bulk Payments where Natwest state you do not have the relevant permissions to make the payment. We are working with Natwest with this issue and a fix is coming!

How to cancel a Future dated payment

  1. If you want to cancel a payment that is in a 'Future Dated' status you will need to clear the authorisation first

  2. To do this you need to search for the payment and select 'Clear authorisation' then confirm

  3. Once you select 'Confirm' you will need to confirm this with your Smartcard by following the on-screen instructions

  4. After the authorisation has been cleared you can then cancel the payment by selecting 'Cancel payment'

How to enable Open Banking on NatWest Bankline

For more information on enabling Open Banking, please have a look at this article.

Need help connecting? Check out our guide here.

Still struggling? Get in touch and one of our support team will be happy to help!

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